Terms of service

FAS Localize is a translation and localization studio based in Da Nang, Vietnam, operated as a registered household business in Vietnam owned by Dao Van Huy.

Registered business: HỘ KINH DOANH BẢN ĐỊA HÓA FAS LOCALIZE (registered household business in Vietnam, owner Dao Van Huy); business registration and tax code 8533092175-001; registered address K294/70 Nguyen Luong Bang, Quang Thanh 4B, To 26, Lien Chieu, Da Nang, Vietnam.

You can check the tax code on the taxpayer register of Vietnam's tax authority (opens in a new tab), a Vietnamese-language page: enter 8533092175-001, type the confirmation code shown, then search.

You can reach us at business@faslocalize.com, on +84 868 918 843 or on WhatsApp.

• MTPE / AI translation: machine translation post-edited by native-speaker linguists.
• AI pipeline integration: automated localization connected to your repositories, CMS or product feeds, with native review where it matters.
• Certified and notarized translation: Track A, certified translation with a signed Certificate of Translation Accuracy for USCIS and use abroad; Track B, notarized translation for Vietnamese offices.
• VietnamHelp: paperwork and emergency help for foreigners in Central Vietnam.

Guides, FAQs and examples on our site are general information, not legal or immigration advice. Requirements change and differ between authorities, so we confirm what applies to your case before we start.

• We quote before any work starts. The quote sets out the scope, the price, the delivery time and how to pay.
• Quotes are free and don’t commit you to anything. For localization work, we can also do a short test translation at no cost.
• For certified translations we usually send the quote within a few hours during working hours, and the quote confirms the page count. A page is 250 words.
• Your order starts when you accept the quote and make the payment, or pay the deposit, that it asks for.
• If the scope changes, for example more pages or another language, we send an updated quote before doing the extra work.
• We may decline or stop work that we believe is unlawful or involves forged or altered documents.

• Prices are in US dollars (USD) and quoted up front. Published prices are starting prices, for example certified translation from $19 per page and notarized translation for use in Vietnam from $20 per page. The price in your quote is the price you pay.
• If you are in Vietnam, including VietnamHelp clients, your quote, invoice and payment are in Vietnamese dong (VND), as Vietnamese foreign-exchange rules require. The USD prices on this site are then a guide, converted at the exchange rate on the day we quote. Clients outside Vietnam are quoted in USD unless we agree otherwise.
• Rush handling adds 40% to the translation price.
• Official and government fees, such as apostille, legalization or visa fees, are passed through at cost and shown separately. International postage for hard copies is also charged at cost.
• The quote tells you how and when to pay.
• We don’t add charges you haven’t agreed to. If an authority asks for an extra step that costs more, we ask you first.

• Certified and notarized translations of up to 3 pages: 24 hours as standard, or 12 hours with rush. Longer documents get a delivery date in the quote.
• MTPE: 24 hours on our Growth plan and 48 hours on Starter, or the schedule in your quote for larger projects.
• AI pipeline and VietnamHelp work: the timing agreed in your quote.

Turnaround starts when we have everything we need: complete, legible documents, the details of where the translation will be used, and payment as set out in the quote. It runs on business days in Vietnam time (UTC+7): weekends and Vietnamese public holidays don’t count unless your quote says otherwise.

Some steps depend on others. Notaries, embassies, public offices and couriers work to their own schedules, and delays they cause, or delays caused by missing or unclear documents, are outside our control. We tell you straight away if anything affects your date.

We send a digital PDF as soon as the translation is ready. When an authority needs originals, hard copies signed and stamped in wet ink go by courier, and delivery time depends on the destination.

If an event outside our reasonable control, such as a typhoon, a power or internet outage or an office closure, delays your order, we agree a new date with you, or refund the work we haven’t delivered if you prefer.

Track A certified translations are complete, word-for-word translations with a signed Certificate of Translation Accuracy, for USCIS, study, courts and other uses abroad. Where an authority asks for it, the translator’s certificate can also be notarized by a U.S. remote online notary, for $20 per document. Track B notarized translations are for Vietnamese offices, banks and schools, with notarization included in the price.

We advise which type you need based on what you tell us about the receiving authority. That authority’s own requirements are final, so check with it if you are unsure.

Accepted or corrected free

If an authority rejects one of our certified translations for a translation-quality reason, we correct it and re-issue it at no charge. Send us the authority’s notice that mentions the translation, and we will correct it as quickly as we can.

What the guarantee does not cover

• We don’t control decisions by USCIS, embassies, courts, universities or any other authority beyond the quality of our translation. Rejections for other reasons, such as eligibility, missing or expired documents, or requirements we weren’t told about, fall outside the guarantee.
• Problems with the source document are your responsibility. If the original is illegible, incomplete, altered or not accepted by the authority, even a correct translation of it can be refused.
• A translation or certificate changed by anyone other than FAS after delivery is no longer certified by us.

• We assist, translate, prepare paperwork and go with you to offices, the police or your embassy. Decisions, for example on visas, residence cards, driving licences or police reports, are made by the authorities, and we can’t guarantee their outcome or timing.
• Every case is quoted up front, with official fees shown separately and passed through at cost, and no paid work starts until you approve the quote.
• We never ask you to hand cash to third parties, and we return any original documents you give us.
• Emergency help is best effort: we respond around the clock as fast as we can, and in-person visits happen during working hours, as soon as we can reach you. We are not an emergency service. If you are in danger, call 113 (police), 115 (ambulance) or 114 (fire and rescue) first.
• VietnamHelp currently operates across Central Vietnam.

• Send documents that are legible, complete and lawful, and tell us where the translation will be used and when you need it.
• Give us accurate details, including names spelled exactly as they appear in official documents.
• Send only documents and personal data you have the right to share, including details of other people in them, such as family members.
• Check the translation when you receive it, and tell us promptly about any error, for example in a name, a date or a number.
• Don’t send forged or altered documents.

• We treat your documents and content as confidential and use them only to deliver your order.
• We sign a non-disclosure agreement (NDA) on request, before you share any files.
• Everyone who works on your project, including our linguists, is bound by confidentiality.
• Apart from the service providers listed in our Privacy policy, such as our hosting and, in MTPE and AI pipeline projects, machine-translation and AI providers, we share your documents outside FAS only when your order requires it, for example with a notary, a public office or a courier, or when the law requires it.

• If our translation contains an error, we correct it free of charge.
• Changes that aren’t errors, such as a new version of the source text or a change of style preference after delivery, may be quoted as new work.
• If we can’t deliver, we refund you for the work we haven’t delivered.
• If you cancel after work has started, you pay for the work done up to that point.
• Official fees already paid to third parties on your behalf, such as notary, government or courier fees, can’t be refunded.

• You keep all rights to the content you send us. Once you have paid for it, the translation is yours to use.
• Translation memories and glossaries built from your content belong to you. We keep them only to use in your own future work, unless we agree otherwise.
• Our tools, software, methods and templates, and the text and design of this website, belong to FAS. You’re welcome to link to our pages, but please don’t copy their content without our permission.

We take care with every order and correct our mistakes free of charge. Beyond that, our total liability for an order is limited to the fees you paid for that order, and we are not liable for indirect or consequential losses, such as lost opportunities or delays caused by an authority’s decision.

Nothing in these terms limits liability where the law doesn’t allow it to be limited, or takes away rights you have as a consumer under the mandatory laws of the country where you live.

• Use the site lawfully. Don’t try to break or overload it, get around its security or spam checks, upload malware, or submit other people’s personal data without their permission.
• Information on the site is general and may change. The prices and dates in your quote take priority over anything on the site.
• Links to other sites, such as Upwork, Trustpilot, WhatsApp, Zalo or Google Maps, are there for convenience, and those sites have their own terms.
• We may change, suspend or withdraw any part of the site at any time.

These terms are governed by the laws of Vietnam.

If something goes wrong, tell us first at business@faslocalize.com, and we will try to settle it quickly and fairly by negotiation. If we can’t, the dispute goes to the competent court in Da Nang, Vietnam.

If you are a consumer, you keep any protection that the mandatory laws of your country give you.

We may update these terms. The version published when you accept a quote applies to that order, and the date at the top always shows the current version.

• Email: business@faslocalize.com
• Phone: +84 868 918 843
• WhatsApp: message us on WhatsApp
• Address: FAS Localize, K294/70 Nguyen Luong Bang, Quang Thanh 4B, To 26, Lien Chieu, Da Nang, Vietnam